Send Your Next Case

1 Is your case a digital impression? Follow these steps:

  • Select the digital impression system you use from our list below to get started on connecting and sending your case to Empire Dental Lab
  • Please contact Sophia at any time for questions 410-563-0004 or info@empiredentallab.com
  • When scheduling the return date, please refer to our in-lab working times AND also add the amount of time necessary for return of the case to your office. Click link for in-lab working times.
  • Digital file submission deadline is by 12pm Eastern standard time on business days Monday-Friday.

Cerec

To Connect to Empire:
Using Sirona Connect, select Empire Dental Lab as your favorite lab & a request will be sent to us to receive all of your digital scans.

To Send Empire Your Digital Case:
Go to Sirona Connect, choose Empire Dental Lab, and submit your case.

Carestream CS3500

To Connect to Empire:
Go to your CS Connect practioner account, type in info@empiredentallab.com & choose Empire Dental Lab (we are a preferred Caresteam lab) from drop down menu.

To Send Empire Your Digital Case:
Go to CS Connect, choose Empire Dental Lab, and submit your case.

Planmeca E4D

To Connect & Send to Empire:
In the CAD/CAM module of your Romexis software select the desired case file, click DDX export (Empire Dental Lab is a registered DDX Lab in the DDX Network), & select STL (3D Models Only) as the export type at the bottom of the screen. Click create a New Case, select Empire Dental Lab from the list of My Labs or Find A Lab, complete the form and select procedure & tooth number, & click submit case. The system returns to the DDX Cloud screen. Wait for the case to appear in the Existing Files section. A red progress bar appears when the case automatically uploads. The screen closes when the upload is finished. Note: If the case does not automatically upload, click on the file in the existing Files and click the Add Files button.

3Shape Trios

To Connect to Empire:
Select Empire Dental Lab & a request will be sent to us to receive all of your digital scans.

To Send Empire Your Digital Case:
Choose Empire Dental Lab and submit your case.

iTero

To Connect to Empire:
Select Empire Dental Lab & a request will be sent to us to receive all of your digital scans.

2 Are you sending impressions/and or models? Follow these steps:


3 Print a prescription

Click to download PDF


4Pick-up & Delivery

Our team looks forward to working with you! Please call us 410-563-0004 to inquire about courier service to your location. If our local delivery service is available in your area, it's our pleasure to schedule your pick-up. We can also discuss other shipping options, such as UPS, FEDEX, and US mail.  When scheduling the return date, please refer to Empire’s in-lab working times AND also add the amount of time necessary for shipping to Empire and return of the case to your office.  A delivery charge is added to each invoice upon the return of your case.


5Warranty

Empire Dental Laboratories guarantees your case against any defects in workmanship for one year after the date of delivery. Please return case with original items and invoice to have restoration remade free of charge. Any denture repair case is guaranteed for 6 months. If the repaired denture needs any work after the 6 month period, charges will incur.


6Payment Terms

Empire Dental Laboratories sends an invoice with each case and statement at the end of each month. The statement balance is due by the 15th of the month. Acceptable forms of payment include checks, Visa, Mastercard, American Express, & Discover. An interest rate of 1.5% will be applied to monthly to any outstanding balance.

In-Lab Working Time Schedule

To provide you with outstanding quality please adhere to our in-lab time schedule.

Does not include shipping both ways, holidays & weekends. Please add extra business day(s) for courier pick-up & delivery.

Product / Service Business Days In Lab
PFM/lnlay/Onlay/Full Cast Restoration 6
PFM Bridge 10
e.max CAD/Press or Zirconia Crown/Bridge 6
CAD/CAM Overdenture Titanium Bar 15
Implant Overdenture Processing 7
Implant Stint or Surgical Stint 5
Record Base/Occlusal Rim or Custom Tray 5
Implant Single Unit/Multiple Units 5-10
Denture Set-Up or FRS Flexible Partial Set-Up 5
Denture Process or FRS Flexible Partial Process 5
Denture Set-Up & Process 7
Partial Denture Framework 8
Partial Denture Framework w/Set-Up 13
lmpak Soft Liner (if done w/new denture) 7
Night Guard 5
Bleaching Tray 5
Final Cast 2
Hard Reline 4
Soft Reline (Existing Denture) 4
Repair 3